Refund and Returns Policy
Effective Date: 11/06/2025
Last Updated: 11/06/2025
At USA Social Service, we take pride in offering high-quality digital and virtual services tailored to meet the evolving needs of modern individuals and businesses. Customer satisfaction is one of our highest priorities. However, due to the nature of the digital services we provide, it’s essential to establish a clear and transparent Refund and Returns Policy to protect the interests of both parties—our valued customers and our team.
As a provider of purely virtual and digital products and services—including verified accounts (Gmail, LinkedIn, PayPal, Google Voice, etc.), online reviews (Google Reviews, Yelp Reviews, TripAdvisor, etc.), social media services, content development, SEO, website design, and more—we deliver intangible goods. Once these services are delivered or accounts are handed over, they are considered used or consumed. Hence, our policy regarding refunds and returns must reflect this digital reality.
When you make a purchase from our platform, you agree that you are buying a non-tangible, non-returnable service. Once a service is initiated or delivered—such as account details shared, content delivered, or reviews posted—we are unable to reverse the process, as the service is already consumed. For this reason, we do not offer returns under traditional definitions, such as returning a product in physical form.
However, we also understand that digital services sometimes may not go as planned. If you believe that the service you received does not match the description provided at the time of purchase, you may be eligible for a partial or full refund, depending on the situation. All refund requests are reviewed individually and are subject to eligibility criteria as outlined below.
Refunds may be considered under the following conditions:
Non-Delivery of Service: If you did not receive the digital product or service within the promised timeframe and no communication was established, you are eligible to request a refund.
Incorrect Service Delivery: If the delivered service is entirely different from what was ordered (e.g., you ordered a verified Gmail account and received an unrelated service), you may request a correction or a refund.
Account Access Issues: If the verified account you purchased (such as PayPal, Gmail, Google Voice) becomes inaccessible within 24-72 hours due to a fault on our end, and not due to customer mishandling, a replacement or refund may be issued.
Duplicate Payments: If you accidentally paid twice for the same order, please notify us with the payment proof and we will process a refund for the extra payment.
Order Cancellation (Before Delivery): If you wish to cancel your order before we have started processing or delivering the service, a refund may be applicable. Once the delivery process has begun, cancellation will no longer be possible.
Please note that refund claims must be made within 7 calendar days of the service delivery or transaction date. Any claims made after this window may not be considered unless extenuating circumstances apply.
There are certain scenarios where refunds will not be granted:
If the service was delivered successfully as promised, and the issue is due to third-party platform updates, account misuse, or customer-side technical error.
If the product is partially used or altered after delivery.
If a customer simply changes their mind after the service has been started or delivered.
If the service involves irreversible steps such as review postings or SEO backlinks, which cannot be removed or undone.
We request all refund applicants to provide evidence where possible—such as screenshots, communication logs, or access credentials—to support the refund claim. Our team will assess each claim with utmost sincerity and respond within 2-4 business days. If approved, refunds will be processed using the original payment method.
In some cases, instead of a refund, we may offer an alternative such as:
Service Re-delivery: We can provide the service again, such as resending a verified account or reposting a review.
Service Upgrade: We may provide an upgraded or additional service of equal or greater value as compensation.
Store Credit: Refunds may be issued in the form of credits to be used for future purchases.
We are committed to your satisfaction. If you experience any issues with your order, the first step is to contact our Customer Support Team at usasocialservice121@gmail.com or WhatsApp : +1(681)349-6330. Most issues are resolved quickly and amicably when addressed promptly.
We do not take any responsibility for:
Third-party service interruptions or account bans (e.g., Facebook, Gmail suspensions) due to policy changes.
Buyer-side negligence or sharing of sensitive credentials.
Services affected by algorithm updates or platform changes.
We reserve the right to deny refunds to any users who engage in abusive, fraudulent, or repetitive refund claims. Misuse of this policy may lead to a ban from future services.
In the event of a chargeback or payment dispute, we consider it a breach of this policy and reserve the right to blacklist the user or report the incident to relevant digital payment platforms. We recommend always contacting us first in case of any dissatisfaction.
This Refund and Returns Policy is governed by the local and international regulations applicable to digital goods. If any part of this policy is found unenforceable by law, the remaining sections will continue to apply.
We reserve the right to amend this policy at any time without prior notice. The latest version will always be available on our website. We encourage users to review this policy periodically to stay informed about their rights and responsibilities.
By purchasing from USA Social Service, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy. This agreement applies to all purchases made through our website, social media platforms, direct messaging channels, or affiliated third-party vendors.
Your trust is what drives us forward. At USA Social Service, we’re not just selling services—we’re building long-term digital relationships. That’s why we’re committed to providing honest support, fair policies, and a customer-first approach. If something goes wrong, we’re here to make it right—within reason and aligned with our mutual responsibilities.